Adrian - 2018-05-07 06:06

When will I get my preordered wheel?

Recently we get many questions from you, regarding more accurate delivery dates. We do everything we can for you to receive your electric unicycles as soon as possible. However, everything is in the manufacturers' hands.

To keep you updated, we've added a table with the schedule on the right side of our website (or at the bottom, if you're using a mobile device).

You can check the newest pre-order information below:

INMOTION V10F

Status: everything goes as planned.

Two transports were ordered:

  • Round 1 - shipped via air, so you can enjoy the new V10F as soon as possible. The unicycles are already on the way. ETA to our warehouse: around the middle of May.
  • Round 2 - shipped via sea. ETA to our warehouse: middle or end of June.

V10F interest exceeded our expectations. All the units shipped via air have been already sold out. We now accept orders for the second round only, which doubles as a reserve list.

INMOTION V10

Status: in production. The company decided to manufacture enough number of V10F units first, and start V10 production later.

All our V10's will be delivered together with V10F in round 2. ETA to our warehouse: middle or end of June.

KingSong KS-18L

Status: significant production delay. Because of some parts and tools suppliers delay, the main KS-18L production has been delayed.

Initially, KingSong has planned to start shipping to Europe at the end of April, then middle of May, but the current estimate is around May 20th. However, the manufacturer states that everyone is working overtime to speed up the production, and there is a chance to ship the products earlier (around the middle of May).

Unfortunately, we cannot guarantee anything. We are sorry for the delay, but there's nothing we can do to speed up the production.

All our customers who preordered the KS-18L before May 7th will get a nice (and very useful) accessory as a gift.

Two transports were ordered:

  • Round 1 - shipped via air. ETA to our warehouse: end of May.
  • Round 2 - shipped via sea. ETA to our warehouse: end of June (best case scenario).

KS-18L interest also exceeded our expectations. All the units from round 1 (shipped via air) have been already sold out. We now accept orders for the second round only, which doubles as a reserve list.

Can I change my order?

Yes, you can. Depending on the product status, your new order shipping time may be shorter or longer. Your previous order will be assigned to the next person from the reserve list.

In the case you'd like to change your order (by choosing another product for example), please contact us.

Can I cancel my order?

Yes, you can cancel your order, any time. You will get a full refund. You can also change your order, by choosing another product. If it's cheaper, we will refund you the amount difference. If it's more expensive, we'll issue a new order for the amount difference.

Additionally, you have 14 days to return the product (without justification), from the date you received it.

When the preorder ends?

The preorder ends when the products are in our warehouses. The closer to that date, the lower the preorder discount (product prices will be increasing). As soon as we've got the products in our warehouses, the preorder discount expires.

Are the shipping dates final? When will you start shipping?

No, they aren't. The shipping dates are subject to change, in case of, for example, production delay, transport delay etc. In case of faster production or shorter transport time, we will send the products earlier.

We do what we can to shorten the shipping time:

  • We use air freight (the fastest possible way) for first batches,
  • We collaborate with the best global forwarders,
  • If possible, we choose a faster delivery variant, event if it's more expensive,
  • Upon receiving the products, we will do our quaility control and testing. After receiving the products, we will ship them to you within 48 hours.

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