If you are looking for information about our 2-year warranty, read our Terms of Service.
When do we ship?
We send all products:
up to 48 hours after having received the payment via a bank wire or credit/debit card or an express payment system such as PayPal or PayU,
- up to 48 hours after the order has been placed, in case of the Cash on Delivery (COD) option,
- up to 48 hours from receiving the instalments confirmation from our payment provider.
Where do we ship?
We ship our products to all European Union countries. We do not usually ship them to countries outside of the EU or other continents, due to additional charges that may be applied. However, we can consider shipping outside the EU after you contact us.
How do we ship?
All our parcels undergo shipment by trusted courier services like DPD, FedEx, GLS or UPS. However, a specific courier company may vary depending on your location. We take care of safe packaging in order to protect your product during transport. All parcels are insured.
What currency can I pay with?
The default currency is Euro (EUR), but you can also pay in Great Britain Pound (GBP), as well as United States Dollar (USD).
What kind of payments do we process?
- PayPal payments,
- Debit and credit cards,
- SWIFT bank wire transfers,
- PayU express payments,
- PayU Instalments (available in selected countries only),
- Cash on Delivery (COD - available in selected countries only).
What are the costs?
The final shipment fee may vary depending on your location. All shipping options are visible in the checkout. Check out the table below to see the exact shipping costs.
Can I return my order? If so, when can I do that?
Every product you buy in our online store can be returned up to 14 days from receiving it, without justifying your reason. All you need to do is send us an e-mail regarding this matter and send the product back to us. The only condition is the product must not be used and the package has to include all items we sent to you.
When do I get my package?
The delivery time varies depending on your location. Most of the time, it takes from 2 up to 5 working days to receive the parcel after it has been sent. However, the time is based on an average and in rare cases it can take longer (even up to 15 working days). You will get a tracking number from us.
|Country||Shipping costs||Average delivery time||Included plug|
|Austria||10.45||9.54||12.27||12.76||11.02||15.66||2-3 work days||EU|
|Belgium||10.79||9.85||12.66||14.52||12.54||17.82||2 work days||EU|
|Bulgaria||18.07||16.50||21.21||16.06||13.87||19.71||3-5 work days||EU|
|Croatia||22.89||20.90||26.87||16.50||14.25||20.25||3-4 work days||EU|
|Cyprus||153.44||140.10||180.13||62.92||54.34||77.22||4-5 work days||UK (type G)|
|Czech Republic||9.90||9.04||11.62||11.00||9.50||13.50||1-2 work days||EU|
|Denmark||10.61||9.68||12.45||14.30||12.35||17.55||2-3 work days||EU|
|Estonia||11.40||10.41||13.38||16.06||13.87||19.71||2 work days||EU|
|Finland||16.00||14.61||18.78||16.50||14.25||20.25||4-5 work days||EU|
|France||12.40||11.32||14.55||16.06||13.87||19.71||2-3 work days||EU|
|Germany||10.50||9.59||12.33||12.76||11.02||15.66||1-2 work days||EU|
|Greece||21.96||20.05||25.77||16.94||14.63||20.79||4-5 work days||EU|
|Hungary||12.30||11.23||14.43||13.64||11.78||16.74||2 work days||EU|
|Italy||13.19||12.05||15.49||16.50||14.25||20.25||3-4 work days||EU|
|Latvia||11.10||10.13||13.03||16.06||13.87||19.71||1-3 work days||EU|
|Lithuania||10.80||9.86||12.68||13.64||11.78||16.74||1-3 work days||EU|
|Malta||130.72||119.35||153.45||51.48||44.46||63.18||4-5 work days||UK (type G)|
|Netherlands||12.40||11.32||14.55||15.62||13.49||19.17||2-3 work days||EU|
|Poland||0.00||0.00||0.00||4.15||3.57||4.94||1 work days||EU|
|Portugal||17.08||15.60||20.06||16.94||14.63||20.79||3-4 work days||EU|
|Republic of Ireland||16.49||15.05||19.35||19.58||16.91||24.03||3-4 work days||UK (type G)|
|Romania||16.78||15.32||19.70||16.06||13.87||19.71||2-3 work days||EU|
|Slovakia||9.90||9.04||11.62||12.76||11.02||15.66d>||1-2 work days||EU|
|Slovenia||14.09||12.87||16.54||16.50||14.25||20.25||3-4 work days||EU|
|Spain||15.89||14.51||18.65||16.50||14.25||20.25||3-4 work days||EU|
|Sweden||14.33||13.08||16.82||16.50||14.25||20.25||3 work days||EU|