Delivery and payment

If you are looking for information about our 2-year warranty, read  our Terms of Service.

When do we ship?

We send all products:

  • up to 24 hours after having received the payment via a bank wire or credit/debit card or an express payment system such as PayPal or PayU,
  • up to 24 hours after the order has been placed, in case of the Cash on Delivery (COD) option,
  • up to 24 hours from receiving the instalments confirmation from our payment provider. 

Where do we ship?

We ship our products to all European Union countries. We do not usually ship them to countries outside of the EU or other continents, due to additional charges that may be applied. However, we can consider shipping outside the EU after you contact us.

How do we ship?

All our parcels undergo shipment by trusted courier services like DPD, FedEx, GLS or UPS. However, a specific courier company may vary depending on your location. We take care of safe packaging in order to protect your product during transport. All parcels are insured.

What currency can I pay with?

The default currency is Euro (EUR), but you can also pay in Great Britain Pound (GBP), as well as United States Dollar (USD).

What kind of payments do we process?

  • PayPal payments,
  • Debit and credit cards,
  • SWIFT bank wire transfers,
  • PayU express payments,
  • PayU Instalments (available in selected countries only),
  • Cash on Delivery (COD - available in selected countries only).

What are the costs?

The final shipment fee may vary depending on your location. All shipping options are visible in the checkout. Check out the table below to see the exact shipping costs.

Can I return my order? If so, when can I do that?

Every product you buy in our online store can be returned up to 14 days from receiving it, without justifying your reason. All you need to do is send us an e-mail regarding this matter and send the product back to us. The only condition is the product must not be used and the package has to include all items we sent to you.

You will receive a refund up to 14 days after we get the product back.

When do I get my package?

The delivery time varies depending on your location. Most of the time, it takes from 2 up to 5 working days to receive the parcel after it has been sent. However, the time is based on an average and in rare cases it can take longer (even up to 15 working days). You will get a tracking number from us.

CountryShipping costsAverage delivery timeAdditional chargesIncluded plug
Electric UnicyclesAccessories
Australia166.57152.08195.54116.42106.30136.674-5 work daysDuty may be appliedEU
Austria10.459.5412.2713.9212.7116.342-3 work daysNoneEU
Belgium10.799.8512.6614.5213.2617.052 work daysNoneEU
Bulgaria18.0716.5021.2128.7126.2133.703-5 work daysNoneEU
Canada131.74120.28154.65141.45129.15166.054-5 work daysDuty may be appliedEU
Croatia22.8920.9026.8734.9831.9441.073-4 work daysNoneEU
Cyprus153.44140.10180.13172.59157.59202.614-5 work daysNoneUK (type G)
Czech Republic9.909.0411.6212.9311.8015.181-2 work daysNoneEU
Denmark10.619.6812.4514.8113.5217.392-3 work daysNoneEU
Estonia11.4010.4113.3815.6214.2618.342 work daysNoneEU
Finland16.0014.6118.7824.9822.8129.334-5 work daysNoneEU
France12.4011.3214.5516.1614.7618.972-3 work daysNoneEU
Germany10.509.5912.3312.7011.6014.911-2 work daysNoneEU
Greece21.9620.0525.7733.9330.9839.834-5 work daysNoneEU
Hungary12.3011.2314.4315.0813.7717.712 work daysNoneEU
Iceland145.69133.02171.03143.15130.71168.055 work daysNoneEU
Italy13.1912.0515.4919.9318.2023.403-4 work daysNoneEU
Latvia11.1010.1313.0314.0012.7916.441-3 work daysNoneEU
Lithuania10.809.8612.6812.9311.8015.181-3 work daysNoneEU
Luxembourg11.1010.1313.0315.6214.2618.342 work daysNoneEU
Malta130.72119.35153.4596.3787.99113.134-5 work daysNoneUK (type G)
Monaco23.8421.7727.9925.5323.3129.974-5 work daysNoneEU
Netherlands12.4011.3214.5516.1614.7618.972-3 work daysNoneEU
Norway117.82107.58138.3190.7682.87106.545-6 work daysNoneEU
Poland0. work daysNoneEU
Portugal17.0815.6020.0629.9927.3835.213-4 work daysNoneEU
Republic of Ireland16.4915.0519.3523.7021.6427.823-4 work daysNoneUK (type G)
Romania16.7815.3219.7024.7822.6229.092-3 work daysNoneEU
Singapore166.57152.08195.54116.42106.30136.674-5 work daysDuty may be appliedUK (type G)
Slovakia9.909.0411.6211.8510.8213.911-2 work daysNoneEU
Slovenia14.0912.8716.5419.3917.7122.763-4 work daysNoneEU
Spain15.8914.5118.6524.2422.1328.463-4 work daysNoneEU
Sweden14.3313.0816.8221.9820.0625.803 work daysNoneEU
Switzerland117.82107.58138.3190.7682.87106.545-6 work daysDuty may be appliedEU
United Kingdom (UK)14.8713.5817.4617.8816.3321.002-3 work daysNoneUK (type G)
United States147.65134.81173.3398.4589.89115.574-5 work daysDuty may be appliedEU

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